OPERATION SUPPORT SYSTEM (OSS) PROJECT DEPLOYMENT
Objective:
Automate the telephony provisioning process, thereby reducing the overall process time
Outcomes Include:
•
Resources reduction by two thirds
• 40% cost reduction associated with both headcount reduction and process improvement
• Increased order throughput by a factor of 3 to 1
•
Increased customer satisfaction
•
Decreased human errors
•
Automated service functions
Click the links below to read details regarding a few of our past projects:
Conflict Resolution
Entrepreneur
Financial Agent
Massage Therapy Practice
Mid-Size Business - to - Business Service Company
Non-Profit
Non-Profit Strategic Planning
Physical Therapy Practice
Residential Real Estate Office
Proposal Management
Operational Improvement - I
Operational Improvement - II
Feasibility Study and Operational Improvement Project
Feasibility Study of Five Production Departments and Operational Improvement Project
Operation Support System (OSS) Project Deployment
Call Center Reorganization and Sales Function Consolidation
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